Sync your contacts with your phone address book and call or send SMS messages directly from within your phone account. Contacts can be sorted into groups, synced to all your devices, as well as referenced in your Phone account call handling rules.

If you have analog phones, you can use them with our VoIP service. Simply connect any traditional analog telephone with NetServ Solutions using our Analog Telephone Adapter (ATA). These ATAs plug into your network and provide an analog input for an older desk phone with an RJ11 jack.

Conference Calling with Phone.com is a simple, affordable way to connect up to 300 participants from all over the world in HD (High Definition) Voice quality. You’ll get an easy-to-configure conference bridge with a password-protected, dedicated number. You’re able to easily set up a conference call without having to plan ahead or use a third-party conferencing provider.

Pro users will see an account-wide snapshot of caller data with new and returning call break downs. Measure your calls over time by direction, duration, and time of day to track your top performers and busiest hours. Break down your incoming and outgoing calls by extension or number, then view the information visually in one of three graph types for quick and accurate analysis.

Easily block callers during a call (*9) or add them to your blocked calls list in your online account settings. NetServ Solution's also lets you block outgoing calls to international destinations, and calls to Directory Assistance (411).

Call Forwarding lets you direct calls to one or many phone numbers, including your home, office, mobile or any phone worldwide. We even allows you to forward based on Caller ID or the time of day a call comes in.

Using Call Handling Rules, you can route incoming calls to a single destination or different destinations based on the day and time or the Caller ID of the call received.

View all incoming, outgoing, fax, and missed calls to your number(s). All calls are completely trackable and filterable to provide you with an accurate, historical account of your business phone communications.

Set up your account to send a simple notification via email and/or SMS for incoming calls. Messages contain the Caller ID of the caller, the number or extension they dialed, date, time and duration of the call. Each number in your Phone account has its own settings to configure Call Notification.

Call recording is included for Pro users and available for other users at just $7.99 a month. Set up and manage your call recordings in your online account settings. Simply choose between recording All Calls, All Incoming Calls, All Outbound Calls, or a Custom setup.

Set up call screening with an audio message that tells you which number was dialed and provides caller ID info. If you have multiple phone numbers, you'll know exactly which number your caller is trying to reach.

Call transfer is an in-call feature that lets you easily transfer incoming calls from your phone to another phone number or extension. Simply press *2 to transfer a phone call and dial the number you’d like to send it to.

When a second call comes in while you're on a call, you will hear a beep, indicating that a call is waiting. You can allow the call to go to voicemail or you can switch over without dropping your original call.

Assign personalized call handling rules for callers (based on their Caller ID) to send them to personalized messages, numbers, voicemail, and more. Create Your Caller ID for each phone number and create your Caller ID Name that will be displayed to recipients of your outgoing calls.

Embed a little code on your website that'll give customers a quick way to contact your business by only entering their own number. We will then make an outbound call to the customer’s phone number and connect them directly with your business..

For Pro users, the system includes a CRM integration tool to enhance business performance across all facets of your business. We offer screen pops, click-to-dial, and call tracking - all from within your browser.

A computer-generated, auto-attendant voice asks callers to enter the first or last name of the person they're trying to reach (using their dialpad), and then will read the person's name and extension to the caller. The option to record your own name is available for flexible customization.

At the press of a button, Do Not Disturb sends calls directly to voicemail or routes them to the next call handling rule. Our IP Phones have a Do Not Disturb button or menu option, which when selected will automatically ignore an incoming call and send it to the next action in your designated call handling rules.

The system provides Basic 911 coverage nationwide and E911 where available with all Phone.com adapters or IP phones. NetServ Solutions must know the physical location of your adapter (ATA) or IP phone. You will be prompted to provide this information during sign up. 911 service may be disrupted by power outages or outages related to your Internet service. NOTE: If your U.S. address information is not accurately on record, emergency services will not be able to locate you if you are unable to speak your address or are disconnected – even in areas where E911 service is available.

Our U.S. based support isn't just there to assist when you're having a problem. Our support agents are fully trained on the Phone.com platform and will walk you through setting up any one of our platforms 50+ features.

With the click of a button, you can upload documents from your computer (bmp, gif, jpg, pdf, txt, doc, xls and html) and send them anywhere. Each fax has the option for a Cover page, Recipient's name, Subject of your message, Your name, Memo, and Confirmation.

Our Call Handling Rules allow you to define your Follow Me destinations and also allow for forwarding based on the incoming Caller ID or your Schedules.

Greetings let you personalize your Phone.com service with audio greetings, messages, music, menus, and voices by uploading your own audio files. Supported file formats for greetings include wav, mp3, and gsm. Also, NetServ Solutions offers custom professional greetings for a reasonable price.

HD (High Definition) Voice, also known as Wide-band Audio, extends the frequency range of sound traveling over a phone conversation, resulting in higher quality voice. This HD phone feature allows for crystal clear phone conversations. You never have to worry about missing important pieces of information again. HD Voice makes your phone conversations more enjoyable and completely stress-free.

We’ve partnered with the Compliancy Group, the leading HIPAA compliance solution formed by former auditors and compliance experts, to bring you a worry-free, secure business phone system in the cloud. Video conferencing is also HIPAA compliant for Plus and Pro users.

Select from a variety of professional, quality music tracks that play while callers are on hold or while waiting in a queue. You can also upgrade to Premium Hold Music and get hundreds of songs from popular artists. NetServ Solutions also offers custom hold music designed for your business.

Menus are the initial audio greeting telling callers which key to press to reach your phones, groups, or voicemail ("Press 1 for sales..."). Set up your menu with a customized recording giving important information such as business hours, company directory, and any other important instructions.